Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and GLUESQ Pte. Ltd., a company incorporated in Singapore (UEN 202548578Z) ("glup," "we," "us," or "our"), governing your access to and use of the glup mobile application (operated by GLUESQ Pte. Ltd.), website, and related services (collectively, the "Platform").

By creating an account, accessing, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use the Platform.

2. Eligibility

You must be at least twenty-one (21) years of age to create an account and use the Platform, regardless of your country of residence. This is a global minimum. glup is intended exclusively for adults and does not permit users below the age of 21 under any circumstances, including with parental or guardian consent.

By creating an account and by accepting these Terms, you represent and warrant that:

You are at least twenty-one (21) years of age as of the date of account creation;
The date of birth you provide during signup is true, accurate, and belongs to you;
You understand that glup enforces the minimum-age requirement at three independent layers — the signup form in the app, the backend signup API, and the underlying database — and that any attempt to falsify your date of birth to circumvent these checks is a breach of these Terms and may constitute fraud under Singapore law.

We reserve the right to request additional proof of age at any time and to suspend or permanently terminate any account that does not meet the 21+ requirement, with no right of refund for any purchases, subscriptions, or virtual currency on the account.

Why 21+? glup is a social platform that enables users to meet in person at real-world sessions and exchange contact information voluntarily. The 21+ global minimum reflects our assessment that the Platform's in-person features require adult judgement, legal capacity to contract, and the ability to exercise data protection rights independently. The Platform is available worldwide, and this single global threshold exceeds the minimum age required by every data protection and online safety law applicable to us — including Singapore PDPA 2012, Thailand PDPA B.E. 2562, Malaysia PDPA 2010, the EU General Data Protection Regulation, the UK Online Safety Act 2023, and Australia's Online Safety Amendment (Social Media Minimum Age) Act 2024. We do not operate any feature designed for, directed at, or marketed to minors. Users under 21 are welcome to return once they reach the minimum age.

2.1 Age assurance. We verify the date of birth you provide at registration before your account is created, and it cannot be changed afterwards. Where your device or app store makes a declared age range available to us — for example through Apple's Declared Age Range API — you consent to our receiving and recording that age range for the sole purpose of confirming your eligibility. We receive only an age range or age category. We do not receive your date of birth from your app store, and we do not use this information for advertising, profiling, or any purpose other than age eligibility and our related legal obligations. Where a declared age range conflicts with the date of birth on your account, we may suspend the account pending verification.

2.2 App store age ratings are not our minimum age. App stores assign each app a content rating that describes the type of content the app may contain. That rating is set by the app store operator under its own criteria and is not a statement of who is permitted to use glup. Our minimum age is 21, it applies worldwide, and it applies regardless of the content rating shown on any app store, regardless of any age range your device reports, and regardless of whether your app store permitted you to download the app. If you are under 21 you are not permitted to use the Platform even if you were able to install it.

3. Account Registration

To use the Platform, you must create an account using a valid email address and authenticate via Firebase Authentication (email/password, Google Sign-In, or Apple Sign-In). You agree to:

Provide accurate, current, and complete information during registration;
Maintain the security and confidentiality of your login credentials;
Choose a unique display name and username that do not infringe on third-party rights or impersonate another person;
Promptly update your information if it changes; and
Accept responsibility for all activity that occurs under your account.

You may not create multiple accounts, share your account with others, or transfer your account to any third party. glup reserves the right to reclaim usernames that are inactive for more than twelve (12) months, that violate our Community Guidelines, or that infringe trademarks.

4. User Conduct

You agree to use the Platform in compliance with all applicable laws and these Terms. You shall not:

Harass, bully, threaten, intimidate, or stalk any other user;
Post or transmit content that is hateful, discriminatory, obscene, defamatory, or otherwise objectionable;
Impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity;
Create sessions or Local Picks with misleading, fraudulent, or deceptive descriptions;
Send unsolicited messages, spam, or advertisements through the chat system;
Use the Platform for any illegal purpose, including but not limited to the facilitation of controlled substances, weapons sales, or money laundering;
Attempt to reverse-engineer, decompile, or extract the source code of the Platform;
Use automated systems, bots, or scrapers to access the Platform;
Interfere with the Platform's infrastructure, security mechanisms, or other users' enjoyment of the service;
Exploit vulnerabilities, including rate-limiting systems, circuit breakers, or authentication mechanisms; or
Collect or harvest personal data of other users without their explicit consent.

Violations may result in enforcement actions as described in our Community Guidelines, including warnings, temporary suspension, or permanent termination of your account.

5. User-Generated Content

5.1 Your Content

The Platform allows you to create, upload, and share content, including but not limited to session listings, session descriptions, chat messages, display names, profile biographies, and gift messages (collectively, "User Content"). You retain ownership of your User Content.

5.2 License Grant

By posting User Content on the Platform, you grant glup a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, modify, distribute, display, and perform your User Content solely in connection with operating, promoting, and improving the Platform. This license terminates when you delete your User Content or your account, except where your content has been shared with other users or is reasonably necessary for the ongoing operation of the Platform (e.g., chat messages in group conversations).

5.3 Content Responsibility

You are solely responsible for your User Content. You represent and warrant that you have all rights necessary to grant the license above and that your User Content does not violate any third-party rights or applicable laws. glup does not endorse any User Content and assumes no liability for any User Content posted by users.

5.4 Content Moderation

glup reserves the right, but has no obligation, to monitor, review, or remove User Content at our sole discretion. We may remove or restrict content that violates these Terms, our Community Guidelines, or applicable law, or that we reasonably believe poses a risk to user safety.

5A. Content Moderation, Notices and Complaints

5A.1 How we moderate

We use a combination of automated systems and human review to detect and act on content that is unlawful or that breaches these Terms or our Community Guidelines. Automated screening is applied to text you submit — including messages, profile fields, session and group descriptions, and reports — before it is published, and to images at upload. Automated systems may block content at the point of submission. Decisions to suspend or terminate an account are reviewed by a person before they take effect, except where an account is restricted temporarily in response to an urgent safety risk, in which case human review follows as soon as reasonably practicable.

5A.2 Actions we may take

Where content or conduct breaches these Terms, our Community Guidelines or applicable law, we may remove or restrict the visibility of the content; suspend, restrict or terminate your account; restrict your ability to create sessions, groups or Local Picks; withdraw the ability to send or receive messages; or report the matter to law enforcement where we are required or permitted to do so. We act in a diligent, objective and proportionate manner and with due regard to the rights and legitimate interests of everyone involved, including your freedom of expression.

5A.3 Reporting content

Any person may notify us of content on the Platform they consider to be unlawful, using the in-app report control on the content itself or by writing to legal@gluesq.com. To allow us to act, a notice should include:

a sufficiently substantiated explanation of why you consider the content to be unlawful;
the exact electronic location of the content — for example the group, session or profile concerned, and the specific item;
your name and email address, except where the notice concerns material connected with child sexual abuse or exploitation, for which contact details are not required; and
a statement confirming your good-faith belief that the information in the notice is accurate and complete.

We will confirm receipt of your notice without undue delay and will notify you of our decision, together with information about the redress available to you.

5A.4 Statement of reasons

If we remove or restrict your content, restrict your account, or suspend or terminate your access, we will give you a clear and specific statement of reasons. It will state what action we took and its territorial scope; the facts and circumstances relied on, including whether we acted on a notice from another person or on our own initiative; whether automated means were used in detecting or deciding the matter; the ground relied on, being either a provision of law or a provision of these Terms or our Community Guidelines, with an explanation of why the content or conduct is incompatible with it; and how you may challenge the decision.

5A.5 Challenging a decision

You may challenge any decision taken under this Section by writing to legal@gluesq.com within six (6) months of being notified of it. We will review the decision; where practicable the review will be carried out by a person who was not involved in the original decision; and we will reverse the decision without undue delay if we find it was wrong. Nothing in this Section limits your right to bring a dispute before a court or, if you are in the European Union, to refer the matter to a certified out-of-court dispute settlement body under Article 21 of Regulation (EU) 2022/2065. The decision of such a body is not binding on either you or us.

5A.6 Misuse of reporting

We may suspend, for a reasonable period and after issuing a prior warning, the handling of notices or complaints from any person who frequently submits notices or complaints that are manifestly unfounded.

6. Sessions and Meetups

6.1 Nature of Sessions

The Platform enables users to create and discover real-life meetup sessions. glup provides the technology platform for session discovery and coordination. glup is not an organizer, host, or participant in any session and does not vet, screen, or conduct background checks on any user.

6.2 Assumption of Risk

You acknowledge and agree that participation in any session or meetup arranged through the Platform is entirely at your own risk. glup does not guarantee the identity, intentions, reliability, or conduct of any user. You are responsible for exercising your own judgment and taking appropriate precautions, including but not limited to meeting in public places and informing someone you trust of your plans.

6.3 Host Responsibilities

If you host a session, you are responsible for providing accurate information about the session (including location, time, and description), ensuring the session complies with applicable laws and venue rules, and treating all participants with respect. Hosts may not charge fees for sessions through the Platform unless specifically authorized by glup.

6A. Contact Card Sharing (Venue Connect)

6A.1 Voluntary Disclosure of Personal Information

The Venue Connect feature allows you to share selected personal contact information ("Contact Card") with other participants in the same venue room. Sharing a Contact Card is entirely voluntary. Each time you initiate a contact card exchange, you choose which fields to include from the following: phone number, email address, and/or LinkedIn profile URL.

6A.2 Recipient Scope and Delivery

Your Contact Card is shared only with the specific participant you select, provided both parties are active, approved members of the same venue room at the time of exchange. Contact information is delivered as a message within a one-to-one chat created between you and the recipient, and is subject to the same data retention and chat moderation policies as other messages on the Platform.

6A.3 No Obligation or Guarantee

glup does not verify the accuracy of contact information shared via Contact Cards. We do not guarantee that a recipient will respond, connect, or engage with you outside the Platform. Contact Card exchanges do not create any commercial, social, or legal obligation between the participants.

6A.4 Assumption of Risk

By sharing a Contact Card, you acknowledge that you are voluntarily disclosing personal information to another user. glup is not responsible for how the recipient stores, uses, or shares the contact information you provide. You should only share information you are comfortable being used outside the Platform and exercise the same caution you would when sharing personal details in any real-world social setting.

6A.5 Prohibited Uses

Contact information received via Contact Cards may not be used for unsolicited commercial messages (spam), harassment, stalking, or any purpose that violates these Terms, the Community Guidelines, or applicable law. Misuse of contact information may result in account suspension or termination under Section 16.

6A.6 Data Retention

Contact Card data transmitted via chat messages is retained in accordance with our standard chat data retention policies as described in our Privacy Policy. Venue participation metadata (excluding chat messages) is automatically deleted 30 days after you disconnect from the venue room.

6B. Singpass Identity Verification

6B.1 Optional Feature

glup offers optional identity verification via Singpass, a service provided by the Government of Singapore via the Government Technology Agency ("GovTech"). Singpass verification is a voluntary feature that displays a "Verified" badge on your profile. You may use glup fully without verifying with Singpass, and you may revoke your verification at any time. Non-verified users are not restricted from any core Platform feature.

6B.2 Data We Receive and Store

By initiating Singpass identity verification from within the app and completing the authentication flow on Singpass's authorisation server, you authorise glup to:

redirect you to Singpass's authorisation server operated by GovTech;
receive a one-time authorisation code from Singpass upon your successful login;
exchange the code for a short-lived ID token containing your Singpass identifier (the "sub" claim); and
store a one-way HMAC-SHA256 hash of that identifier, together with the verification date and the literal string "singpass," in your glup user record.

6B.3 Data We Do NOT Receive or Store

We request only the minimum openid scope from Singpass. We do NOT receive, and we do NOT store, any of the following:

your NRIC, FIN, or any national identification number;
your full legal name;
your date of birth;
your residential address;
your email address or phone number;
your nationality, race, sex, marital status, or pass type;
your employment, financial, or CPF information;
any Myinfo data.

For a complete description of the data we process and our retention rules, see Section 2.7 of our Privacy Policy.

6B.4 Uniqueness of Verification

One Singpass identity can be linked to only one glup account. If you attempt to verify with a Singpass identity that is already linked to another glup account, you will receive an "identity already linked" error, and no data will be stored from the failed attempt. This uniqueness rule is enforced at the database level and exists to prevent duplicate or impersonating accounts.

6B.5 Revocation

You may revoke your Singpass verification at any time from Profile Settings within the app. Revocation is immediate: the stored hash, verification timestamp, and verification method are deleted, and your verified badge is removed. Revocation does not affect any other aspect of your glup account, including your data, messages, friendships, or subscriptions.

6B.6 No Affiliation with GovTech

Singpass is a service provided by the Government of Singapore via GovTech. glup has no affiliation with, endorsement from, or control over GovTech or the Singpass service. Your use of Singpass is subject to Singpass's own terms and privacy policy, available at singpass.gov.sg. Nothing in these Terms or on the Platform should be read as implying that GovTech endorses, sponsors, or controls glup or any content on the Platform.

6B.7 Age

Singpass itself requires users to be at least 15 years of age to hold a Singpass account. This is determined and enforced by GovTech, not by glup. Singpass verification on glup does not replace the general minimum-age requirements in Section 2 of these Terms. Verification with Singpass is not a substitute for parental or guardian consent where such consent is required under applicable law (including PDPA-TH §20 for users in Thailand aged 13–20).

6B.8 Cross-Border Processing

If you are a resident of Thailand or any jurisdiction outside Singapore, the Singpass verification flow processes your personal data in Singapore. This transfer is described in detail in Section 2.7 and Section 16.2 of our Privacy Policy, and is conducted under the contract-performance basis (Thailand PDPA §28(1)(3) for Thailand residents; equivalent provisions in other jurisdictions).

7. Virtual Currency and XP

7.1 Credits

The Platform offers a virtual currency ("Credits") that may be purchased or earned through Platform activities. Credits may be used to send virtual gifts to other users and for other in-app features as made available by glup.

7.2 Experience Points (XP)

Users earn experience points ("XP") by participating in Platform activities such as attending sessions, hosting sessions, and sending gifts. XP contributes to your user level and leaderboard ranking.

7.3 No Real-World Value

Credits, XP, user levels, and all other virtual items have no real-world monetary value and cannot be exchanged, redeemed, or refunded for real currency, goods, or services outside the Platform. Credits and XP are non-transferable between accounts except through the Platform's gifting mechanism. Credits expire twenty-four (24) months after the date of issuance. Free-tier users are subject to a monthly earning cap on Credits, which may be adjusted at our discretion. glup reserves the right to modify the pricing, availability, and functionality of Credits and XP at any time.

7.4 No Guarantee of Availability

glup does not guarantee that Credits, XP, or virtual items will remain available indefinitely. Upon account termination, all Credits, XP, and virtual items are forfeited without compensation.

8. Subscriptions and Payments

8.1 Subscription Plans

glup offers optional subscription plans (including Personal and Business tiers) that provide enhanced features. Subscription details, pricing, and features are displayed in the app prior to purchase.

8.2 Auto-Renewal

Subscriptions automatically renew at the end of each billing period (monthly) unless cancelled at least 24 hours before the end of the current period. You authorize the applicable app store (Apple App Store or Google Play Store) to charge the renewal fee to your registered payment method.

8.3 Cancellation

You may cancel your subscription at any time through the subscription management settings of the Apple App Store or Google Play Store. Upon cancellation, your subscription benefits continue until the end of the current billing period, after which your account reverts to the free tier.

8.4 Refunds

All purchases are processed through the Apple App Store or Google Play Store. Refund requests must be directed to the applicable app store in accordance with their refund policies. glup does not process refunds directly. To the extent permitted by applicable law, all purchases are final.

8.5 Price Changes

glup reserves the right to change subscription prices. We will provide at least thirty (30) days' advance notice of any price increase. Continued use of the subscription after a price change takes effect constitutes acceptance of the new price.

8.6 Sparks Virtual Currency

Sparks are a virtual currency that can be purchased within the glup application. Sparks have no monetary value outside the application and are not redeemable for cash, credit, or any form of real-world currency.

8.7 Non-Transferability

Sparks are non-transferable between accounts, except through the Platform's in-app gifting features (including Venue Connect gifting). You may not sell, trade, or otherwise transfer Sparks to any other user or third party outside the Platform. Sparks may only be used to send virtual gifts within the glup application. Virtual gifts are digital animations that provide social recognition to the recipient. Virtual gifts have no cash value and do not represent a transfer of monetary value to the recipient.

8.8 Non-Refundable

All purchases of Sparks are final and non-refundable. Refund requests are subject to the refund policies of Apple (App Store) or Google (Google Play), as applicable to your device platform.

8.9 Tier Status

Your tier (Local, Regular, Connected, Inner Circle, Black Card) is determined by your lifetime Sparks spending. The "Black Card" tier is limited to the top 5 qualifying users globally and may change if another user surpasses your lifetime spending. Tier status other than Black Card is permanent and will not be reduced.

8.10 Modifications and Forfeiture

GLUESQ Pte. Ltd. reserves the right to modify the pricing, availability, and features of Sparks at any time. We will provide reasonable notice of material changes via in-app notification. If your account is terminated or deleted, any remaining Sparks balance will be forfeited and no refund will be issued.

8.11 Gift Credits

Gift Credits are a separate in-app currency, distinct from Sparks. Gift Credits cannot be purchased. They can be earned only by converting a virtual gift you have received into Gift Credits, at a conversion rate set by us (currently twenty percent (20%) of the gift's original Credits value). The applicable rate is shown in the app before you confirm a conversion, and each received gift may be converted only once.

Gift Credits have no monetary value, are not redeemable for cash, credit, or any real-world currency, and are non-transferable and non-refundable. Your Gift Credits balance is determined solely by our servers from your conversion history; it is not set or altered by your device. We may modify the conversion rate, availability, uses, and functionality of Gift Credits at any time, with reasonable notice of material changes via in-app notification. If your account is terminated or deleted, any remaining Gift Credits balance is forfeited without compensation.

9. Local Picks (Business Promotions)

Local Picks are time-limited promotional offers created by business users on the Platform. glup provides the technology for businesses to publish promotions and for users to discover them. glup does not verify the accuracy of Local Picks, guarantee availability of any promotion, or act as a party to any transaction between users and businesses. Users engage with Local Picks at their own discretion and risk.

9A. Screening Questions (Intro Questions)

9A.1 Overview

Active and Business tier subscribers may create screening questions ("Intro Questions") that other users answer when they send a friend request. This feature is designed to help users evaluate connection requests. It is not a data collection mechanism, dating questionnaire, or employment application tool.

9A.2 Your Responsibility as a Question Creator

When you create Intro Questions, you agree that:

You will not ask questions about health or medical conditions, religion or religious beliefs, sexual orientation or gender identity, political opinions or affiliations, criminal history or convictions, racial or ethnic origin, biometric data, or financial information (salary, debts, credit history).
You understand that these categories constitute "sensitive personal data" under the Thailand Personal Data Protection Act (PDPA-TH §26) and may not be collected without explicit, purpose-specific consent — which glup does not obtain for this feature.
You will not use Intro Questions to collect data for any purpose other than evaluating a potential friend connection on the Platform.
You acknowledge that glup may automatically remove questions that violate these restrictions, without prior notice.

9A.3 Content Moderation and Reporting

All questions are subject to automated content moderation. Questions that match restricted categories or contain prohibited content (Section 4) are blocked or automatically hidden.

Users may report questions they believe violate these Terms via the in-app reporting feature. Reports are reviewed based on a weighted-credibility system. Reporter identity is never disclosed to the question creator. Questions that accumulate sufficient verified reports are automatically hidden pending review.

9A.4 Answer Visibility and Retention

Answers submitted with friend requests are visible only to the question creator. If the friend request is accepted, answers are retained for the lifetime of the friendship. If the request is declined or cancelled, answers are automatically deleted within 30 days. Question creators may not copy, export, or share answers outside the Platform.

9A.5 Enforcement

Violation of Section 9A.2 may result in: (a) automatic removal of offending questions; (b) suspension of the Intro Questions feature for your account; (c) account suspension or termination for repeated or severe violations. Users who accumulate 10 or more declined friend requests within a 7-day period (indicating potential misuse of the feature for data harvesting) may have their Intro Questions feature suspended pending review.

9B. Community Groups

This Section applies where we make Community Groups available to you. If the feature is not present in your version of the app, this Section does not yet apply.

9B.1 What Community Groups are

A Community Group is a persistent group within the Platform, created by an eligible user (the "Owner") and open to members the Owner permits. Each Group has a member capacity, which may be increased using Sparks as described in Section 7 and in Section 9B.6.

9B.2 Administrators and their responsibilities

The Owner and any co-administrator they appoint are "Administrators" of that Group. If you create or administer a Community Group, you take on responsibility for it. You must not create, configure or operate a Group in a manner that facilitates or permits unlawful content or conduct, and you must take reasonable steps to address unlawful content or conduct in your Group when you become aware of it or are notified of it. We provide tools for this purpose, including removing members, preventing removed members from rejoining, deleting content across all members' views, restricting who may post, and escalating matters to us.

In some countries, including Singapore, the administrator of an online group has duties under law in their own right and may be liable for failing to act on notice of certain harms. Before you create a Group we will show you a summary of these responsibilities and ask you to confirm that you understand them. We do not indemnify Administrators and we do not provide legal advice. If you are not willing to accept this responsibility, do not create or administer a Group.

9B.3 Visibility and joining

Each Group has a visibility setting chosen by its Administrator, which determines whether the Group appears in search and discovery and how people may join it:

Public — the Group appears in discovery and anyone eligible may join immediately.
Request to join — the Group appears in discovery, but joining requires approval by an Administrator. You may include a short message with your request. Requests expire if they are not decided within seven (7) days, and you may withdraw a request at any time before it is decided.
Private — the Group does not appear in discovery and may be joined only by invitation.

A Group that does not appear in discovery is still visible to its members and to anyone holding a valid invitation. Visibility settings control discovery and joining. They are not a security measure and do not encrypt content. Do not post anything in any Group that you would not be willing for another member to see, copy or share.

Administrators decide requests at their discretion and are not required to give a reason for declining one. We may decline or withhold a request on your behalf where doing so is necessary to give effect to a block, to enforce these Terms, or to comply with law. Submitting requests in bulk, or repeatedly after being declined, is a breach of Section 4 and may result in your ability to request access being restricted.

9B.4 Members and member lists

Whether other members can see the full member list, only Administrators, or only the number of members is determined by the Administrator and is shown to you before you join. You must not use a Group's member list to contact people who have not invited contact, and you must not collect, export, scrape or share member information outside the Platform. We do not disclose your precise location to a Group or its members.

9B.5 Our powers

We may remove content, remove members or Administrators, and restrict, archive or delete a Group, and suspend accounts, where a Group breaches these Terms, our Community Guidelines or applicable law, or where we are required to act by law or by a competent authority. Where we act against a Group or against your content within it, Section 5A applies. In an urgent case affecting safety, or where a legal deadline requires it, we may restrict a Group immediately and provide reasons afterwards.

9B.6 Capacity purchases

Increases to a Group's member capacity are purchased with Sparks and are permanent: once applied to a Group, an increase does not expire, we will not reduce it, and we will never remove existing members because of a capacity change. Capacity attaches to the Group, not to the person who paid for it. Where several members contribute towards an increase, contributions are applied to the Group and, once applied, cannot be reclaimed by the contributor — including if that person later leaves the Group. Please consider this before contributing. Sparks themselves never expire.

9B.7 Inactive Groups

A Group with no activity for ninety (90) consecutive days will be archived: it becomes read-only, stops sending notifications, and is removed from discovery. Archiving is not deletion and does not remove any capacity that has been paid for. Any member acting in the Group restores it immediately, at its full capacity, at no charge and without needing to contact us. We will notify the Administrator before a Group is archived.

9B.8 If an Administrator leaves

If an Owner deletes their account or is removed, ownership passes to the longest-serving co-administrator. If there is none, the Group is archived and remains recoverable by its members on request. Paid capacity survives in both cases.

10. AI-Assisted Features

10.1 Overview

The Platform offers optional AI-assisted features that allow business users to manage Local Picks promotions using third-party AI assistants, including OpenAI's ChatGPT (via GPT Actions) and Anthropic's Claude (via the Model Context Protocol, or MCP). These features enable voice and text-based promotion management through your own AI assistant account ("BYOAI" or "Bring Your Own AI").

10.2 User Responsibility for AI-Generated Content

If you use AI-assisted features to create, modify, or manage promotional content (including promotion titles, descriptions, prices, discount labels, and expiry times), you are solely responsible for reviewing all AI-generated or AI-interpreted content before it is published on the Platform. You must verify that all promotional details are accurate, truthful, and comply with applicable laws and these Terms before confirming publication.

10.3 No Guarantee of Accuracy

glup does not guarantee the accuracy, completeness, or reliability of any content generated, suggested, or interpreted by third-party AI assistants. AI systems may misinterpret voice commands, produce incorrect outputs, hallucinate information, or generate content that does not reflect your intentions. You acknowledge these limitations and accept that you bear full responsibility for any content you confirm and publish through AI-assisted features.

10.4 Confirmation Requirement

All promotional content created or modified via AI-assisted features requires your explicit confirmation before it is published on the Platform. No AI assistant can publish, modify, or delete a live promotion without your affirmative action. You must review the proposed content and confirm that it is correct before it goes live.

10.5 Third-Party AI Provider Terms

By connecting a third-party AI assistant to your glup account, you acknowledge and agree that your use of that AI assistant is also governed by the respective AI provider's terms of service and privacy policy. This includes, but is not limited to:

OpenAI Terms of Use (for ChatGPT GPT Actions);
Anthropic Terms of Service (for Claude MCP); and
The terms of service of any other MCP-compatible AI client you choose to connect.

glup is not responsible for the conduct, availability, or policies of any third-party AI provider.

10.6 Disclaimer of Liability for AI-Generated Content

To the maximum extent permitted by applicable law, glup is not liable for any losses, damages, claims, or expenses arising from AI-generated content that you reviewed, confirmed, and published on the Platform. This includes, without limitation, losses arising from incorrect pricing, misleading descriptions, inaccurate discount labels, or unintended promotional commitments that resulted from AI-generated outputs you approved.

10.7 Right to Revoke AI Integration Access

glup reserves the right to suspend or permanently revoke your access to AI-assisted features if we reasonably determine that the feature is being misused, including but not limited to:

Publishing spam, misleading, or fraudulent promotions through AI assistants;
Using AI integrations to circumvent rate limits, content moderation, or other Platform safeguards;
Sharing access credentials or OAuth tokens for AI integrations with unauthorized third parties; or
Any other use that violates these Terms or our Community Guidelines.

10.8 OAuth Consent and Data Sharing

Connecting an AI assistant to your glup account requires authorization through an OAuth consent flow. By completing this authorization, you consent to the sharing of your business promotion details and analytics aggregates with the selected AI provider, as further described in our Privacy Policy (Section 6.1). This consent is provided in accordance with the Singapore Personal Data Protection Act 2012 (PDPA). You may withdraw this consent at any time by disconnecting the AI integration from your account settings or by revoking OAuth access from the AI provider's side.

11. Intellectual Property

11.1 glup Property

The Platform, including its design, source code, algorithms, graphics, logos, trademarks, and all underlying technology, is owned by glup or its licensors and is protected by copyright, trademark, patent, and other intellectual property laws of Singapore and international treaties. You may not copy, modify, distribute, sell, or create derivative works based on the Platform without our prior written consent.

11.2 Feedback

If you provide suggestions, ideas, or feedback regarding the Platform ("Feedback"), you grant glup a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate such Feedback without obligation or compensation to you.

12. Privacy

Your use of the Platform is subject to our Privacy Policy, which describes how we collect, use, store, and disclose your personal data. Where consent is the legal basis for processing specific categories of data (such as location data or marketing communications), we will obtain your separate, specific consent.

13. Disclaimers

THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

glup does not warrant that the Platform will be uninterrupted, error-free, secure, or free of viruses or other harmful components. glup does not warrant the accuracy, completeness, or reliability of any content on the Platform, including User Content, session details, and Local Picks.

13A. Mandatory Consumer Rights (Territory-Specific)

Nothing in these Terms excludes, restricts or modifies any guarantee, warranty, right or remedy that applicable consumer law confers on you and that cannot lawfully be excluded, restricted or modified. Where any provision of these Terms would do so, that provision applies only to the extent the law permits, and the remainder of these Terms continues in force.

Australia. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)). For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value; and you are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion. Where our liability for a breach of a non-excludable guarantee may lawfully be limited, our liability is limited, at our option, to supplying the services again or paying the cost of having them supplied again.

Singapore. Nothing in these Terms affects your rights under the Consumer Protection (Fair Trading) Act 2003 or any liability that cannot be excluded under the Unfair Contract Terms Act 1977.

Other territories. Equivalent savings apply under the consumer protection laws of Malaysia, Indonesia, the Philippines, Taiwan, Thailand, Vietnam, Cambodia and Myanmar. Sections 13, 14 and 14A are to be read subject to this section 13A in every territory.

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL GLUESQ PTE. LTD., ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:

Your use of or inability to use the Platform;
Any conduct or content of any third party on the Platform, including any defamatory, offensive, or illegal conduct;
Any content obtained from the Platform; or
Unauthorized access to, use of, or alteration of your data or content.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GLUESQ PTE. LTD.'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO GLUESQ PTE. LTD. IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED SINGAPORE DOLLARS (SGD 100).

14A. Time Limit for Claims

To the maximum extent permitted by applicable law, any claim or cause of action arising out of or relating to these Terms or the Platform must be commenced within one (1) year after the claim or cause of action arose. A claim not commenced within that period is permanently barred. Where applicable law prescribes a minimum limitation period that cannot be shortened by agreement, that period applies instead, and this section has no effect to that extent.

15. Indemnification

You agree to indemnify, defend, and hold harmless GLUESQ Pte. Ltd., its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Platform; (b) your User Content; (c) your violation of these Terms; (d) your violation of any rights of a third party; or (e) your participation in any session or meetup arranged through the Platform.

16. Termination and Suspension

16.1 By glup

glup may suspend or terminate your account and access to the Platform at any time, with or without cause and with or without notice, including but not limited to cases where we reasonably believe you have violated these Terms, our Community Guidelines, or applicable law. In cases of severe violations (e.g., threats of violence, exploitation), termination may be immediate and without prior warning.

16.2 By You

You may delete your account at any time through the app settings or by contacting us at legal@gluesq.com. Upon deletion, your profile, User Content, Credits, and XP will be permanently removed in accordance with our Privacy Policy and data retention schedule.

16.3 Effect of Termination

Upon termination, your right to use the Platform ceases immediately. All Credits, XP, and virtual items are forfeited. Sections that by their nature should survive termination (including Sections 5.2, 10, 11, 13, 14, 15, 17, and 18) shall survive.

17. Governing Law

These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of law provisions.

Consumers. If you are a consumer, this choice of law does not deprive you of the protection of any mandatory provision of the law of the country in which you are habitually resident that cannot be derogated from by agreement. Nothing in these Terms limits or excludes your rights under the consumer protection law of your own country, and where such a law conflicts with these Terms, that law prevails to the extent of the conflict.

18. Dispute Resolution

18.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact us at legal@gluesq.com and attempt to resolve the dispute informally for at least thirty (30) days.

18.2 Consumer Disputes

For individual (non-business) users, any dispute not resolved informally may be brought before the courts of Singapore on a non-exclusive basis. If you are a consumer, you may instead bring proceedings in the courts of the country in which you are habitually resident, and we will bring any proceedings against you in those courts.

Users in Singapore may refer disputes to the Small Claims Tribunals (for claims up to S$20,000) or to the Consumers Association of Singapore (CASE).
Users in Thailand retain all rights under mandatory Thai consumer protection law, including the Consumer Protection Act B.E. 2522.
Users in the European Union may use the alternative dispute resolution bodies available in their own country. Users in the EU may also refer a content moderation decision to a certified out-of-court dispute settlement body under Article 21 of Regulation (EU) 2022/2065, as described in Section 5A.
Users in the United Kingdom retain their rights under the Consumer Rights Act 2015.

18.3 Business Disputes

For business account users, any dispute not resolved informally shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre ("SIAC") in accordance with the SIAC Arbitration Rules in force at the time of filing. The seat of arbitration shall be Singapore. The language of arbitration shall be English. The arbitral tribunal shall consist of a sole arbitrator.

18A. Waiver of Class and Representative Proceedings

To the maximum extent permitted by applicable law, you and GLUESQ Pte. Ltd. each agree that disputes will be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated or representative proceeding. An arbitrator or court may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding.

This section does not apply where, and to the extent that, applicable law does not permit such a waiver — including representative proceedings that a regulator or a designated consumer body is empowered to bring, and class proceedings that cannot be waived under the law of your place of residence. If this section is held unenforceable as to a particular claim, that claim alone is severed and may proceed in court; the remainder of section 18 continues to apply to all other claims.

19. Modifications to Terms

glup reserves the right to modify these Terms at any time. We will provide at least thirty (30) days' advance notice of material changes by posting the updated Terms on the Platform, sending a push notification, or emailing you at the address associated with your account. Your continued use of the Platform after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Platform and delete your account.

20. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.

20A. Force Majeure

We are not liable for any failure or delay in performing our obligations where that failure or delay results from a cause beyond our reasonable control, including acts of God, natural disaster, epidemic or pandemic, war, terrorism, civil unrest, government action or restriction, industrial action, failure of a public telecommunications network, power failure, and failure, outage or suspension of a third-party service on which the Platform depends (including Apple, Google, Firebase, Supabase, Stripe, or a mapping or messaging provider). This section does not relieve us of an obligation to refund amounts paid for services we did not supply.

21. Entire Agreement

These Terms, together with the Privacy Policy, Community Guidelines, and Safety Policy, constitute the entire agreement between you and GLUESQ Pte. Ltd. regarding your use of the Platform and supersede all prior agreements, understandings, and negotiations, whether written or oral.

21A. No Waiver; Assignment

Our failure to enforce any provision of these Terms, or any delay in doing so, is not a waiver of that provision or of any other provision, and does not limit our right to enforce it later. A waiver is effective only if made in writing and signed by an authorised representative of GLUESQ Pte. Ltd.

You may not assign or transfer these Terms, or any right or obligation under them, without our prior written consent; any attempted assignment without that consent is void. We may assign or transfer these Terms, in whole or in part, to an affiliate or in connection with a merger, acquisition, corporate reorganisation or sale of all or substantially all of our assets, provided the assignee agrees to be bound by them.

21B. Third-Party Beneficiaries (Apple and Google)

Except as set out in this section, a person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 2001 of Singapore, or under any equivalent law, to enforce any of these Terms.

Apple. These Terms are concluded between you and GLUESQ Pte. Ltd. only, and not with Apple Inc. Apple is not responsible for the Platform or its content, and has no obligation to furnish any maintenance or support services in respect of it. If the Platform fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any) you paid for the app; to the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever in respect of the Platform. We, and not Apple, are responsible for addressing any claim by you or a third party relating to the Platform, including product liability claims, any claim that the Platform fails to conform to a legal or regulatory requirement, and any claim arising under consumer protection or similar legislation. We, and not Apple, are responsible for the investigation, defence, settlement and discharge of any third-party claim that the Platform infringes that party's intellectual property rights. You represent that you are not located in a country subject to a United States Government embargo or designated as a "terrorist supporting" country, and that you are not listed on any United States Government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, have the right (and are deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

Google. Where you obtain the Platform through Google Play, these Terms are concluded between you and GLUESQ Pte. Ltd. only, and not with Google LLC. Google is not responsible for the Platform or its content and has no obligation to furnish maintenance or support in respect of it. Your use of Google Play is governed by the Google Play Terms of Service.

22. Contact

If you have questions or concerns about these Terms, please contact us:

GLUESQ Pte. Ltd. (UEN 202548578Z)
22 Sin Ming Lane, #06-76, Midview City, Singapore 573969
Email: legal@gluesq.com